We're here to help if something isn't right
If you experience a problem with something you've purchased from MUCKON, please contact us so we can help you understand the next steps.
Your rights under Australian Consumer Law
Products sold to Australian consumers come with automatic consumer guarantees. Among other things, goods must be of acceptable quality, fit for their intended purpose, and match their description. If a product doesn't meet these guarantees, you may be entitled to a repair, replacement or refund, depending on the circumstances and whether the problem is major or minor.
These rights apply in addition to any manufacturer's warranty and cannot be excluded by store policies or supplier arrangements.
How to report a problem
- Contact MUCKON and include your order number.
- Tell us what's wrong; photos or other details may help us assess the issue.
- We'll help you work through the appropriate next steps. Please contact us before sending an item back so the correct return arrangements can be confirmed.
Change-of-mind purchases
Australian Consumer Law does not generally require a business to offer a refund or exchange simply because you change your mind. MUCKON does not promise a blanket change-of-mind refund or exchange. Please contact us before returning an item to ask what options may be available for that order. This does not affect your rights if a product fails to meet consumer guarantees.
Need assistance?
Use our Contact Us page for help with a return, replacement, refund or order issue.
For general information about your consumer rights, see the Australian Competition and Consumer Commission.